MEPCO Ends Old New Connection System, Moves All Applications to Digital Platform
MEPCO Ends Old New Connection System
The process of getting a new electricity connection in South Punjab has officially entered a new digital phase. Multan Electric Power Company has ended the use of its old Electricity New Connection system and introduced a mandatory online approach for all new applicants. This decision is part of a broader digital transformation aimed at improving transparency, efficiency, and service delivery for electricity consumers.
Under the new directive, anyone seeking a new electricity connection must apply through approved digital platforms only. Manual submissions and legacy systems are no longer part of the process, marking a significant operational change for both customers and internal departments.
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Official Announcement and Policy Background
The directive was issued through an internal memorandum by the Chief Engineer Customer Services of Multan Electric Power Company. The notice clearly states that the previous Electricity New Connection mechanism has been discontinued with immediate effect. All associated development, technical support, and operational work linked to the old system has also been stopped.
This policy applies across all MEPCO regions and offices without exception. The goal is to ensure that every new electricity connection request follows a single standardized digital route.
End of Manual and Legacy Application Methods
One of the most important changes for consumers is the complete shutdown of manual and semi-digital application channels. Previously, applicants could rely on multiple methods, including office visits, third-party platforms, or older online portals. These options are no longer available.
From now on, applications submitted through outdated systems will not be processed. This helps eliminate duplication, delays, and inconsistencies that were common under the previous structure.
Approved Platforms for New Electricity Connections
MEPCO has restricted new connection applications to only two official digital channels. These platforms are designed to handle the entire application lifecycle, from submission to tracking and approval.
| Application Method | Purpose | Key Benefit |
|---|---|---|
| eOps Online Portal | Web-based application submission | Accessible from any computer |
| MEPCO Smart App | Mobile-based application & tracking | Real-time updates on mobile |
No other platform, service provider, or office desk is authorized to accept new connection requests.
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Why MEPCO Introduced a Centralized Digital System
The move away from the older system is rooted in the need for operational efficiency. Legacy systems often relied on fragmented workflows, manual intervention, and outdated infrastructure. These limitations caused slow processing times and increased chances of errors.
By consolidating all new connection requests into a single digital ecosystem, MEPCO aims to streamline approvals, improve data accuracy, and enhance accountability. A centralized system also allows better monitoring of applications and faster resolution of customer issues.
Benefits for Consumers Applying Online
For electricity consumers, the new digital process brings several practical advantages. Applicants no longer need to visit offices repeatedly or rely on intermediaries. All required information can be submitted online, reducing both time and cost.
The ability to track application status digitally is another major improvement. Applicants can view progress updates, respond to queries, and stay informed without physical follow-ups. This transparency reduces uncertainty and improves overall customer confidence.
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Instructions for MEPCO Offices and Staff
The directive is not limited to customers; it also places clear responsibilities on internal departments. All MEPCO offices have been instructed to immediately reassign staff and resources to support the new digital system.
Each office must prepare a transition plan, submit progress updates to headquarters, and ensure that no work related to the discontinued system continues. This structured approach ensures consistency across regions and prevents operational gaps during the transition.
Role of Technology Partners and External Systems
Along with internal changes, MEPCO has also instructed its technology partners to stop accepting or routing applications through the old system. External platforms previously connected to the legacy setup must now redirect users to the approved digital channels.
This ensures that all new connection data enters the same system, improving data security and administrative control.
Customer Awareness and Public Guidance
An important part of the transition is public communication. MEPCO offices are required to inform applicants clearly that only digital applications are accepted. This helps prevent confusion, rejected submissions, and unnecessary delays.
Customers are encouraged to rely only on official platforms and avoid unofficial agents or outdated procedures. Clear guidance ensures that applicants start their process correctly from day one.
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Common Questions from New Applicants
Many consumers are concerned about what to do if they face technical issues. MEPCO has clarified that in case of difficulties, applicants should retry using the official platforms and wait for support through authorized channels. There is no alternative manual route available anymore.
The digital-only policy applies uniformly, regardless of location, connection type, or application category.
What This Change Means for the Future
The closure of the old Electricity New Connection system represents more than just a technical update. It reflects MEPCO’s long-term commitment to digital governance and modern service delivery. By eliminating outdated workflows, the organization is building a system that is faster, more transparent, and better aligned with modern consumer expectations.
As more services move online, applicants who adapt to digital processes early will benefit the most from smoother and quicker service.
Final Thoughts
MEPCO’s decision to fully digitize new electricity connection applications marks a significant milestone in public utility management. With manual and legacy systems officially closed, consumers must now rely entirely on the approved digital platforms for their applications.
Applicants planning to apply for a new electricity connection should prepare their documents, use the official online systems, and follow the digital process carefully. This shift not only simplifies the application experience but also ensures a more reliable and transparent system for everyone involved.
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