How to Get a MEPCO eOps New Connection After ENC Closure
What the MEPCO eOps New Connection Directive Says
Multan Electric Power Company (MEPCO) has officially announced that the Electricity New Connection (ENC) system is being closed immediately. From now on, every customer who wants a new electricity connection must apply only through the MEPCO eOps new connection system or the MEPCO Smart App. This directive was issued in a formal memo by the Chief Engineer Customer Services, Syed Jawad Mansoor Ahmed.
The decision clearly states that all tasks, development, and maintenance linked to ENC are now stopped. This shift ensures that new connections are handled only through digital systems.
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Why MEPCO Replaced ENC with the MEPCO eOps New Connection System
The memo explains that MEPCO is moving away from the outdated ENC system to improve digital efficiency. By introducing the MEPCO eOps new connection process, all staff and resources will now be concentrated in one upgraded system.
This transition is designed to make the institution’s performance more effective, transparent, and aligned with modern digital requirements. The new system also reduces dependence on manual or outdated workflows, creating a smoother experience for applicants.
How to Apply for a MEPCO eOps New Connection
Customers can now apply for a new connection in only two ways:
1. MEPCO eOps Portal
Applicants need to log in to the official eOps portal. Here, they can fill out the application form and submit all required details online. This is the official digital channel for the MEPCO eOps new connection process.
2. MEPCO Smart App
For those who prefer mobile, MEPCO offers the Smart App. Through this app, users can apply for a new connection directly from their phones, track their application status, and manage their requests with ease. The app is fully integrated with the MEPCO eOps new connection system.
No other method of application will be accepted not through ENC, and not via manual paper forms.
Impact on Legacy Systems and Third Parties
According to the directive, the old ENC system is no longer active. MEPCO has also sent instructions to Pakistan Information Technology Company (PITC) to completely stop accepting new connection applications through ENC.
This means customers and even third-party platforms must now redirect all applications to the MEPCO eOps new connection channels.
What MEPCO Offices and Staff Must Do During Transition
MEPCO has instructed all offices to immediately move their resources and staff to the new digital platform. Offices must:
- Prepare and share a transition plan with headquarters.
- Submit regular progress reports about the MEPCO eOps new connection implementation.
- Stop all ENC-related tasks, development, and maintenance work.
This step ensures smooth operation and accountability during the shift from ENC to eOps.
Customer Communication About the MEPCO eOps New Connection Process
One of the important points in the directive is customer awareness. MEPCO offices must inform all users that new connection requests are only accepted via the eOps portal or MEPCO Smart App.
This official communication ensures that applicants do not waste time on old systems or unofficial channels.
Quick FAQ for Applicants About the MEPCO eOps New Connection
Can I still apply for a new connection through ENC?
No. The ENC system has been closed. Applications must go through the MEPCO eOps new connection portal or Smart App.
Who ordered this change?
The directive came from MEPCO’s Chief Engineer Customer Services, based on official instructions.
What if I face issues with the new system?
Customers should contact MEPCO through official support channels of the eOps new connection system.
Troubleshooting & Next Steps if You Cannot Use MEPCO eOps New Connection Channels
If applicants face problems in applying online, the memo emphasizes using only authorized digital systems. The safest approach is to re-attempt through the MEPCO eOps portal or Smart App and wait for official support. No manual or ENC option will be available anymore.
Transparency Checklist for MEPCO Offices
For smooth rollout, MEPCO offices are required to:
- Publish a brief summary of their transition plan.
- Keep track of all staff movements to the new system.
- Submit progress reports regularly to headquarters about the MEPCO eOps new connection process.
This transparency builds trust with applicants and ensures that the system shift is monitored.
Conclusion & Call to Action
The closure of ENC marks the beginning of a fully digital era for MEPCO. Applicants should now prepare to submit all new connection requests only through the MEPCO eOps new connection system either via the eOps portal or the MEPCO Smart App.
By centralizing its resources and directing all applications to one upgraded system, MEPCO aims to deliver a faster, smarter, and more reliable experience for electricity consumers.
If you are planning to apply for a new MEPCO connection, act now: download the MEPCO Smart App or visit the eOps portal to get started.
